You may send an email to our customer service at
We will answer any questions you may have within 24-48 hours.
Our Business Hours are Monday through Friday Between 9am-5pm EST.
Where will we find the ingredients/expiration date for the perfumes and colognes?
All ingredients/expiration dates are listed on the back of box as well as on the website. Please scroll down to bottom of page to get more info.
Is shopping on your website secured?
Shopping online on our website is secured and it is SSL Certified. We do not sell or trade any information you provide
Where can your perfumes and colognes be purchased?
Products can currently only be purchased at
What type of payments does your company accept?
We accept all Major Credit Cards such as: Visa, Mastercard, Discover, and American Express (debit and credit card). All Cards and personal information is secured Via SSL.
Is taxes and shipping included in perfume/cologne cost?
Taxes and shipping are not included in perfume/cologne cost. Taxes and shipping will be applied at checkout. There is a $8.00 standard shipping cost per Cologne/Perfume within the United States.
Who is your shipping carrier?
We ship with USPS(United States Postal Service). There is a $5.00 Flat Rate Shipping Fee per item depending on quantity of order or weight within the United States. If shipping is more, it will be applied at checkout. Complimentary Insurance and tracking is included with your order Via USPS once fragrance has shipped.
Do we Ship internationally?
If you are purchasing from outside of the United States, please contact us at for international shipping Fees. Shipping will depend on International Location. We may use another shipping carrier other than USPS. We will contact you within 24-48 hours to advise you if we our able to ship to your country.
When will my order be shipped?
Orders placed by 2pm EST. will be shipped that same day. After 2PM EST all orders will be shipped the next business day. Delivery through USPS takes an estimated 3-5 business days to arrive. If you need a signature confirmation for your order we can arrange that for you for a small fee. We are not responsible for lost, stolen or damaged items caused by USPS. Please call USPS if you have any concerns.
Please note that we do not ship on Saturday, Sundays, or Holidays.
What is your Return Policy?
You may return any product ordered on website within 24- 48 hours ONLY from delivery date. Returned products must be in their original condition unused and in the original box. After 48 hours no exchanges or returns will be accepted. Please note Perfume/cologne must be shipped back in their original form in order to receive a refund. There will be a 10.00 restocking fee for each item returned within the U.S. restocking fees for international shipping will vary according to where item is returned from. There will be no exceptions.
How do I return an item?
For specific Instructions on how to return your item please contact customer service directly Monday-Friday between the hours of 9am-5pmEST at Info@Laromefactory.com. Please allow 24-48 hours for a timely response. Or contact us VIA Live Chat Mon.-Fri. 12pm-5pm.
Do you offer Discounts?
We do not offer any discounts at this current time. If you would like to be notified of future exclusive upcoming products, promotions, discounts, and availability of sold out products, please subscribe to the company email to become a part of our elite mailing list. Everyone 18 and older is welcome:
-Go to Home page at
-Scroll down to bottom.
-Subscribe to Webpage.
Updated e-mails will be sent out of upcoming product launches, promotions, and discounts also date of availability of sold out products.
PLEASE NOTE: That L'arome Factory, Inc is not liable for any allergic reactions, breakouts or medical issues that is a result of an ingredient in any perfume or cologne. We ask that you please read the list of ingredients on the box (also listed below) as well as the list of top, mid and bottom note ingredients at the bottom of each perfume on the purchasing page right before adding the perfume to your shopping cart. L'arome Factory, Inc. is represented by a law firm and any legal actions will go through them directly.